Client Service Representative (2026-10181)

Cox powered by Atrium

5h•$19

About The Position

Cox Automotive is searching for Client Service Representative Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry. This is a 12 Month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Requirements

Qualifications of the :

Responsibilities

Serve as the primary customer support for the Arbitration Hub.
Provide immediate availability and professional customer service.
Document interactions and issues within company systems.
Make decisions to eliminate impedance for customers to buy cars.
Partner with all parties informed of the status of open issues.
Work closely with escalation partners to identify, document, and monitor exceptions to standard processes.
Create a list of best practices.
Maintain relationships with existing customers, including problem solving and consulting with dealers.
Educate dealers about Manheim and ancillary partners.
Identify, assess, and resolve issues, determining necessary communication with central functions such as IT, Product, or Manheim Partners.
Work across departments to train on resolving different client issues.
Provide responsive, timely telephone, chat, and email support.
Act as the single point-of-contact for issues from identification through resolution as often as possible.
Oversee and monitor the resolution to all problems, regardless of delegation to other departments.