Part Time Client Service Representative/Receptionist - Vista Hills Animal Hospital - TX

Veterinary Innovative Partners•El Paso, TX

3d•$14 - $14

About The Position

We are seeking a dedicated and customer-focused individual to join the Vista Hills Animal Hospital team as a Part Time Client Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service. About Vista Hills Animal Hospital Located in El Paso, Vista Hills Animal Hospital is a full-service, AAHA-accredited veterinary hospital that has proudly served the community since 1990. Our team is dedicated to providing high-quality veterinary care while creating a welcoming, compassionate experience for every pet and owner who walks through our doors. At Vista Hills, we believe the best medicine happens when a supportive team works together and has a little fun along the way! The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

Requirements

Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
Ability to multitask and handle a fast-paced environment with attention to detail.
Proficiency in using computer software, including practice management systems and Microsoft Office.
Organizational skills to manage appointments, records, and administrative tasks.
Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.

Nice To Haves

Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
Answer phone calls, address client inquiries, and provide information about our services and policies.
Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
Process payments accurately and provide clients with detailed invoices and receipts.
Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
Handle administrative tasks such as filing, faxing, scanning, and data entry.
Manage and update client information in the practice management software.
Provide basic information about preventive care, vaccinations, and medications.
Assist clients with completing forms, explaining treatment plans, and addressing concerns.
Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
Assist in coordinating appointments, procedures, and special requests.