Client Service Representative Lab Courier
About The Position
The Customer Service Rep (CSR)Lab Courier is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Occasional, limited driving as needed.
Requirements
- High School diploma or equivalent
- Depending on assigned area, MA-P license may be required
- Minimum one (1) year of experience in a laboratory setting or providing customer service support
- Current WA State driver's license
- Proof of a safe driving record (which meets established MultiCare Standards) obtained by a motor vehicle report from the appropriate state
- Minimum one (1) year of experience in a laboratory setting or providing customer service support
Responsibilities
- daily administrative functions of Laboratories Northwest
- telephone-based customer service
- documents communications with clients
- handles specimen transportation
- performs accessioning of specimens into the data management system
- provides prices
- places lab orders
- corrects various report and billing errors
- maintains courier vehicles
- dispatches couriers to clients
- Occasional, limited driving as needed.
Benefits
- comprehensive benefits package
- competitive salary
- medical, dental and retirement benefits
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
