Client Service Representative I - Billing & Admin Support

California Capital Insurance•Monterey, CA

1d•Hybrid

About The Position

Why CIG? At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career! CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees. Why choose CIGs Commercial Ag Client Services Team? The Commercial Ag Client Services Team provides an excellent starting point for your career at CIG with the ability to be promoted as you learn and master new skills and demonstrate the competencies required to move forward with CIG. Job Overview Responsible for fulfilling the Companys service objectives by providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy transactions, renewals, customer inquiries, and requests for information. Utilizing the Companys automated systems, the CSR I will respond to inquiries concerning policy transactions, renewals, policy coverage, premium billings and payment status, basic policy information, and routine coverage. The CSR I will have an individual level of authority as assigned by Client Services Management. This position represents the front-line of customer service and customer perceptions and is critical in demonstrating the Companys commitment to complete customer satisfaction.

Requirements

Knowledge of: Strong communications skills with the ability to speak and write grammatically correct English.
Basic knowledge of insurance and policy information.
Knowledge of Business mathematics.
Ability to: Work accurately with detail on a consistent basis.
Organize and prioritize daily work in order to meet critical deadlines.
Operate personal computer and keyboard with accuracy and efficiency.
Education and Experience: Equivalent of a high school diploma.

Benefits

Accrue eighteen days of Paid Time Off during your first year
Up to eighty-seven percent of benefits covered by CIG for you and your family members
Medical, dental, vision plans
One hundred percent covered plans Basic Life & AD&D
Employee Assistance Leave Management
Long Term Disability
Short Term Disability (Outside of CA)
Voluntary benefit offerings Short-term (CA only)
Voluntary Life AD&D self, spouse and child plans
Flexible Spending Health Savings (HSA)
Hospital Indemnity Accidental Injury
Nine paid holidays, plus two floating holidays
Above and Beyond Reward Recognition Program
Kudos & Shout Out Points Program
Quarterly Above and Beyond Bonus Program
Annual Above and Beyond Bonus Program
Competitive compensation Base compensation
Salary Management Spot Bonuses
Annual Incentive/Profit sharing program, potential payout annually based on company results.
Discount partnerships Gym memberships, travel, shopping, restaurants, theme parks, and more
Insurance Educational reimbursement and bonus programs
Employee Referral Bonus Program
You have a voice! You are encouraged to share your voice through multiple channels, get involved with our Employee Experience and DEI committees to drive and continue the health and wellbeing of our organization for everyone.
Home and Auto Insurance Discount Program.
Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
Retirement savings benefit (401k and Roth + match)
Wellness and mental health incentive programs
Wellness platform, tools and events
Health Savings Account match