Billing Support Representative I, Remote - PST

Ambry Genetics

10d•$21 - $26•Remote

About The Position

The Billing Support Representative’s role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Representative provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence. The Billing Support Representative is an entry-level position for individuals who are new to the industry and are still mastering the required skills and responsibilities with supervisory support.

Requirements

1+ years of experience in billing support
Possesses a high school degree or higher (Bachelor’s degree preferred, but not required)
Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes
Excellent telephone and communication skills
Capable of excelling within a team environment
Capable of accomplishing workload and additional projects with no supervision
Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers fax machines, phone systems, office software and internet)
Flexibility regarding job assignments
Working knowledge of Microsoft Office, Google Chrome, and internet usage required
Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Nice To Haves

Salesforce or other case management software preferred

Responsibilities

Provide support to clients and patients in a timely and professional manner
Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues
Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party
Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing
Document all client, patient, and payor interactions within Ambry systems completely and thoroughly
Review, identify, and process documents appropriately
Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed
Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues
Organize and attach documents to its corresponding case
Real-time direct client communication
Inter-departmental communication and coordination
Preliminary billing and insurance knowledge
Communicate intermediate knowledge of Ambry products and systems to internal teams
Other duties as assigned