Billing Resolution Specialist - PST (M-F)

Kestra Medical Technologies, Inc

8d•$78,000 - $90,000•Remote

About The Position

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The Billing Resolution Specialist is responsible for resolving billing issues (bill holds) while identifying issue-trends and opportunities for continuing education to reduce the number of future billing issues. This role works in collaboration with Field Sales, Care Coordination, IT, and COS Team Members to quickly and efficiently resolve issues preventing claims release.

Requirements

High school diploma
5-7 years of experience in the healthcare industry, with a focus on revenue cycle management
Able to work effectively in a remote environment
Proven record of achieving aggressive metrics and outcomes
Experience with the Microsoft Office suite, inclusive of Microsoft Teams

Nice To Haves

Bachelor’s degree
7+ years of experience in a revenue cycle management capacity

Responsibilities

Closely monitors and takes decisive action pertaining to all claims on bill hold.
Ensures that all issues preventing claim submission are resolved in a timely and effective manner.
Works assertively, but collaboratively, with Revenue Cycle Management, Field Sales, Sales Support, and other departments to pursue outstanding documents/information while closely tracking and monitoring issues to achieve resolution.
Ensures that all metrics pertaining to resolving bill holds are met on a consistent basis.
Documents trends and then provides this information to leadership to identify gaps and improve outcomes.
Adhere to Pledge of Confidentiality
Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.