Client Support Representative

RoofingSource • Niles, IL

10h • $40,000 - $50,000 • Onsite

About The Position

The Client Support Representative will empower growth in sales and operations while learning commercial roofing and construction. The ideal candidate is versatile, dependable, task-oriented, and provides excellent customer service while supporting HQ teams with time-sensitive responsibilities and a proactive, team-first mindset.

Requirements

• Proficient in Google Suite and related applications, with strong organizational and planning abilities.
• Skilled in clear, professional communication and confident in delivering presentations.
• Able to quickly learn and articulate RoofingSource’s services through provided training.

Responsibilities

• Support Sales and Operations teams while learning about commercial roofing, and construction.
• Update billable hours and service notes in third-party platforms like Service Channel and Corrigo.
• Assist sales team with deliverables such as lists, reports, and other documentation.
• Communicate effectively with clients, providing excellent customer service.
• Review technician service reports and share action items, repair needs or contractor referrals.
• Work on ad hoc projects under the direction of the Director of Sales.
• Manage daily and various time-sensitive tasks with reliability and attention to detail.

Benefits

• Work equipment including company phone, laptop, & tablet as needed
• Medical, Dental & Vision Insurance
• Pet Insurance
• Short Term Disability
• Employer-matched 401(k)
• Paid Holidays & Paid Time Off
• Health Savings & Flexible Spending Accounts (HSA) & (FSA)
• Enterprise Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed