Client Service Manager III

Gallagher•Nashville, TN

3h•Hybrid

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re united by a commitment to helping people and businesses thrive. As a Client Service Manager III, you’ll lead the way in delivering exceptional service to our clients. You’ll manage a portfolio of accounts, build strong relationships, and ensure our clients feel supported every step of the way. This role is all about making a difference by providing expert care and solutions that meet their needs. How you'll make an impact In this role, you’ll be the trusted partner for your clients, ensuring their accounts are managed with care and precision. You’ll collaborate with internal teams to deliver tailored solutions, lead the renewal process, and secure additional services to meet client needs. By fostering strong relationships, you’ll help retain clients and enhance their satisfaction.

Requirements

5+ years of client service experience with a focus in the entertainment industry.
Property and Casualty Licensing as required for the role.
Experience managing client relationships, preferably in insurance.
Financial acumen and the ability to balance priorities effectively.
Comfort using technology to maximize productivity and quality.
Strong communication skills, with the ability to explain complex issues in simple terms.

Responsibilities

Manage a portfolio of Entertainment accounts, ensuring high-quality service and client satisfaction.
Partner with the Production team to lead the renewal process and deliver the best solutions.
Build and maintain strong relationships with clients, acting as their go-to resource.
Drive the sale of additional services and lines of coverage to meet client needs.
Support a culture of continuous improvement and collaboration.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program