Client Service Manager

Gallagher•Broomfield, CO

3d•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview The Client Service Manager (Account Manager) is a pivotal role responsible for delivering high-quality, personalized, and exceptional service to customers. This role involves managing the day-to-day account needs of an assigned portfolio of clients, ranging from relatively straightforward to more complex accounts. Reporting directly to the Client Service Supervisor, the Service Manager plays a critical role in driving client satisfaction, retention, and growth while contributing to the overall success of Arthur J. Gallagher (AJG).

Requirements

Bachelor's degree with 3+ years of client service and/or claims management experience, or a High School diploma/GED with 8+ years of client service and/or claims management experience.
Proficiency in Microsoft Office.
Appropriate P&C licensing as required.
Prior insurance knowledge and experience managing client relationships.
Proficient in utilizing technology to enhance productivity and quality.
Strong written and verbal communication skills.
Comfortable engaging others in consultative discussions.
Effectively manages and balances multiple, sometimes competing, priorities.
Works independently in a self-directed manner.

Responsibilities

Serve as the primary point of contact for client customers, ensuring a seamless and high-touch client experience.
Manage the renewal process end-to-end, delivering tailored insurance solutions that meet client needs in a timely and professional manner.
Build, strengthen, and expand relationships with existing clients by providing bespoke, ongoing service and identifying opportunities for additional coverage.
Actively contribute to client retention by delivering exceptional service and fostering trust and loyalty.
Drive client growth by identifying and pursuing opportunities to cross-sell or upsell additional lines of coverage.
Collaborate with internal teams to ensure the delivery of high-quality solutions that align with client expectations and AJG’s standards.
Support a culture of performance excellence and continuous improvement within the team.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program