Client Service Manager III
About The Position
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re united by a commitment to helping businesses and individuals thrive. As a Client Service Manager III, you’ll play a key role in delivering exceptional service to our clients. You’ll manage a portfolio of accounts, build strong relationships, and ensure our clients feel supported every step of the way. This is your chance to make a real impact while working with a team that values collaboration, innovation, and growth. How you'll make an impact In this role, you’ll be the go-to person for your clients, ensuring their needs are met with care and efficiency. You’ll lead the renewal process, working closely with the production team to deliver tailored solutions. By cultivating strong relationships with clients and their teams, you’ll help secure existing business and identify opportunities for additional services. Your work will directly contribute to client satisfaction, retention, and the overall success of our branch.
Requirements
- A bachelor’s degree with 5+ years of client service or claims management experience, or a high school diploma/GED with 10+ years of experience.
- Property and Casualty Licensing as required.
- Experience managing client relationships, preferably in insurance.
- Financial acumen and the ability to balance priorities effectively.
- A knack for using technology to enhance productivity and service quality.
- Strong communication skills and a consultative approach to problem-solving.
- Role is open for Hybrid or Fully remote based out of Louisana.
Responsibilities
- Manage a portfolio of public entity accounts, ensuring high-quality service delivery
- Partner with the production team to lead renewals and deliver the best solutions.
- Build and maintain strong relationships with clients and their teams.
- Identify opportunities to expand services and coverage.
- Foster a culture of continuous improvement and collaboration.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
