Client Service Intern

Patriot Growth Insurance Services and Partner Agencies • Atlanta, GA

17d • Onsite

About The Position

The Summer Intern supports multiple departments across the organization, including Service, Sales, Marketing, and Operations. This role provides hands-on exposure to the employee benefits industry through a variety of administrative, client service, and project-based responsibilities. This is a paid, post-graduation internship with the potential to convert into a full-time role.

Requirements

• Currently enrolled in or recently graduated from an accredited college or university
• Prior experience in customer service, administrative support, or a professional setting
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong organizational, communication, and time management skills
• Professional demeanor with strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Eagerness to learn and contribute across multiple teams

Nice To Haves

• Bachelors Degree (preferred)
• Experience in a professional office environment or campus leadership involvement (preferred)

Responsibilities

• Assist with verifying client and employee information, including coverage, enrollment, and demographic data
• Support inbound client and employee calls, providing professional first-level assistance and escalating as needed
• Research and help resolve basic client inquiries
• Assist with auditing client accounts and maintaining accurate records within the CRM system
• Prepare and distribute client-facing communications, including benefit summaries and informational materials
• Perform general administrative tasks such as scheduling, document preparation, and file organization
• Support special projects, process documentation, and workflow improvements
• Track deadlines, action items, and follow-ups to ensure timely completion
• Assist with prospect research and maintain pipeline data within the CRM system
• Support preparation of sales materials, presentations, and proposals
• Coordinate scheduling of client and prospect meetings
• Assist with marketing initiatives, including content creation and social media coordination
• Research industry trends and support internal and external communications
• Provide general office support as needed

Benefits

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

What This Job Offers

• Job Type: Part-time
• Career Level: Intern