Client Service Integration Manager - Southeast

Arthur J Gallagher & Co. • Rolling Meadows, IL

54d

About The Position

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. We're seeking a Client Service Integration Manager to take charge of high-impact initiatives that ensure smooth integration, optimize processes, and deliver exceptional results during mergers and acquisitions. In this influential role, you'll be the driving force behind our integration efforts, collaborating with cross-functional teams and senior leadership to align operations, mitigate risks, and foster a culture of innovation and success. Your expertise, strategic mindset, and ability to execute will directly shape the future of our organization.

Requirements

• A proven leader with experience in operations management, integration, or project management, preferably in the employee benefits consulting/brokerage industry.
• Exceptional organizational and coordination skills with the ability to manage multiple priorities and deliver results under tight deadlines.
• Outstanding communication and collaboration abilities to work effectively with cross-functional teams and senior leadership.
• A strategic thinker with an analytical mindset, capable of conducting gap analyses, tracking adoption, and monitoring savings.
• A proactive problem-solver who thrives in fast-paced, dynamic environments and is passionate about driving meaningful change.
• A culture champion who can foster team morale, build trust, and inspire others during times of change.
• Bachelor's degree and 7 or more years client service and/or claims management experience OR High School degree and 12 years experience.
• License required.
• Excellent verbal and written communication skills.
• Able and willing to travel approximately 25% of the time.

Nice To Haves

• Professional designation may be preferred, such as CPCU, CIC or ARM.

Responsibilities

• Strategic Coordination: Partner with the Integration Management Office (IMO) and Project Managers (PMs) to align priorities, manage critical dependencies, and deliver seamless execution of integration plans.
• Meeting Logistics & Support: Take ownership of organizing and managing meeting logistics to ensure integration efforts remain on track and productive.
• Business Process Review (BPR):  Read and understand responses to BPR upon entry into a merger partner office, conduct BPR discussions with merger partner leadership, share insights, escalate and support mitigation of risks
• Gap Analysis: Conduct in-depth assessments to uncover operational gaps and implement effective solutions.
• Risk Management: Proactively identify, escalate, and mitigate risks to safeguard the success of integration initiatives.
• Vendor Contract and Services Analysis: Support Operations team with the vendor comparison and reconciliation process to identify service gaps, dependencies, etc.
• Employee Orientation: Working with local leaders, ensure employees joining through the merger partner have a thorough onboarding experience, leveraging the tools and resources available for our client service teams.
• Training Coordination: Collaborate with Learning Coaches to ensure the training provided meets the needs of the local team
• Culture & Change Management: Monitor team morale, foster a positive and inclusive culture, and address change management challenges with empathy and precision.
• Adoption & Savings Tracking: Monitor the adoption of shared services and client service systems and tools and track cost savings to demonstrate the value of integration efforts.
• Branch Integration Support: Provide hands-on support for branch integration efforts, working closely with Area Presidents, BOLs (Business Operations Leaders), CSDs (Client Service Directors) and merger partner leadership.
• Leadership Liaison: Serve as a trusted advisor and key point of contact for regional and divisional leadership, including, but not limited to, RCSLs (Regional Client Service Leaders) and ROLs (Regional Operations Leaders).
• Collaboration: Partner with the CS integration team to ensure alignment, synergy, and success across all integration efforts.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees