Client Onboarding Integration Engineer

Stripe•Chicago, IL

3d•Hybrid

About The Position

Getting our users live and successful on Stripe is paramount to realizing our mission. We're building a Launch function to help our users on their journey. The team will be at the forefront of driving growth - analyzing what's working well that we want to replicate, figuring out where people might be getting stuck, designing automated and targeted journeys for all users, funneling more users to Partners and ProServ, and building out a multi-faceted team of user-facing experts, program managers, integration engineers, and launch managers. In this role you'll be responsible for guiding customers to successful Optimized Checkout Suite (OCS) & Link implementations. The OCS and Link teams focus on building best-in-class checkout experiences that provide delightful checkout experiences for customers, while driving higher purchase conversion for merchants. As an organization, we work on Checkout, Payment Links, Elements, Payment Methods, and Link - each playing a crucial part in augmenting the economic landscape of the internet. Working closely with our other Post-Sales teams (Accelerate, ProServ Consulting, and Alliances and Channels Partners) you'll proactively engage users and shepherd them through the integration process. This will include providing technical consultations as well as motivating forward progress. We're seeking candidates with technical and business skills to drive high quality integrations while accelerating the time to go-live process. You'll work closely with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve Stripe's offerings.

Requirements

Has 4 - 6 years of customer-facing experience working as a customer success engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
Can read, write, and understand code in multiple programming languages
Has experience integrating Stripe or other RESTful APIs
Comfort in operating in a highly ambiguous and fast paced environment
Experience collaborating on multiple projects or initiatives simultaneously
BSc or equivalent degree in a related field (technology, business administration, project management etc.)
A great verbal and written communicator, strong presentation skills, comfortable explaining complex technical concepts to both technical and non-technical audiences

Nice To Haves

Strong technical aptitude, with experience in software development
Superior time management skills to manage multiple external customers simultaneously
Self-starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems
Experience in payments or ecommerce
Experience working in a Professional Services organization or in a customer success organization

Responsibilities

Proactively guide and monitor the health of priority users through the implementation phase
Intervene with stuck users to quickly unblock them, or route more complex requirements to other Implementation paths such as Accelerate, Partner, or ProServ or engaging the necessary Product team
Lead users through technical implementations of the OCS and Link products, performing a technical consultative role advising on best practices, conducting user integration/checkout reviews, validating user integrations using Stripe APIs, and investigating integration errors
Work closely with OCS & Link Product & Engineering teams to improve and evolve Stripe products
Drive continuous improvement of the OCS & Link Launch offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
Closely partner with our sales team to ensure users have the right level of implementation offering attached, including for services from Professional Services or Partner teams
Measure and report on the progress and completion of user implementations, surfacing user insights and areas with consistent friction.