Client Service Extraordinaire (CSE) – Access Control & Reservations

Rise Association Management Group•Houston, TX

8d•$18 - $20

About The Position

The Customer Service Extraordinaire (CSE) – Access Control & Reservations is responsible for managing and maintaining all resident access systems and amenity reservations within the community. This role ensures a seamless and secure experience for residents by overseeing gate access, amenity entry, and reservation coordination, while delivering exceptional customer service.

Requirements

3-5 years of related work experience in a professional setting. Ideally, at least 1 year in property management or hospitality management.
High School Diploma or equivalent required; 2 years of college coursework preferred.
Strong customer service skills, with experience in conflict resolution and escalation.
Experience with access control systems, reservation platforms, or property management software is a plus
Strong organizational skills with attention to detail
Excellent customer service and communication skills
Ability to troubleshoot basic technical issues and adapt to new systems
Ability to manage multiple tasks and prioritize in a fast-paced environment

Responsibilities

Set up and configure access for new amenities as they are introduced within the community
Oversee all amenity reservations, including scheduling, confirmations, and conflict resolution
Ensure accurate and up-to-date access permissions for residents, guests, and vendors
Monitor system functionality and proactively address access or reservation issues
Provide timely and professional support to residents regarding access and reservations
Collaborate with property management and onsite teams to ensure smooth operations across all systems
Maintain organized records of access credentials and reservation activity
Program, issue, and manage resident fobs, key cards, and gate access credentials
Maintain and troubleshoot access control systems for gates, pools, clubhouses, and other amenities