Client Service Extraordinaire

Rise Association Management Group•Houston, TX

3d•$18 - $20

About The Position

As a Client Service Extraordinaire with Rise, you’ll enjoy helping our clients and our team by providing outstanding administrative support through inbound and outbound communication. This includes working with customers on billing and account matters, access device requests, work order creation, and deed restriction matters. Additionally, you will handle general administrative responsibilities to support effective community connections and functions. The ideal candidate will have a strong customer service background, be extremely organized, and possess exceptional communication skills (both written and verbal). This role requires frequent interaction with staff, board members, and homeowners. As the Client Service Extraordinaire, you will be the face and voice of our service, ensuring that customers receive friendly, prompt, and accurate information to resolve their issues with ease.

Requirements

3-5 years of related work experience in a professional setting. Ideally, at least 1 year in property management or hospitality management.
High School Diploma or equivalent required; 2 years of college coursework preferred.
Strong customer service skills, with experience in conflict resolution and escalation.
Excellent written and verbal communication skills with a professional demeanor.
Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry (10-key).
Exceptional organizational skills with attention to detail and the ability to prioritize competing deadlines.
Positive and enthusiastic personality, with a passion for helping others.
Self-motivated, proactive, and a team player who thrives in a fast-paced, deadline-driven environment.
Knowledge of proper business correspondence structure and grammar.

Responsibilities

Create Raving Fans by providing excellent customer service daily.
Manage inbound and outbound calls to resolve customer questions or direct inquiries appropriately.
Topics include community association matters, billing and fees, deed restriction violations, and maintenance reporting.
Oversee service ticket requests and ensure resolution with 2-hour response times.
Maintain and organize client documents for both digital and physical filing systems.
Distribute community notices and mailings to inform residents of relevant updates and events.
Assist Community Managers in managing properties in accordance with company objectives.
Provide administrative support, including attending meetings, managing correspondence, and assisting with community events.
Support other team members and locations as needed.