Client Service Director

Gallagher • City of Batavia, NY

1d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Accountable for leading a Client Service team that delivers high quality and efficient service to both the internal and external clients of one or more Branches. This role reports directly into the Regional Client Service Leader with a strong dotted-line reporting relationship to the Branch Manager to ensure goals and objectives support the Branch strategy. The Branch Client Service Director has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement. Delivering high quality client service consistent with AJG operational standards and practices. Managing and developing a team of Branch Client Service Managers and Branch Client Service Associates. Achieving productivity and performance metrics. Manages both people and processes.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 3+ years supervisory experience.
• Appropriate licensing as required.

Nice To Haves

• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
• Prior experience designing and implementing.
• Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.
• Strong communicator at all levels

Responsibilities

• Leading a Client Service team
• Delivering high quality client service
• Managing and developing a team of Branch Client Service Managers and Branch Client Service Associates
• Achieving productivity and performance metrics
• Managing people and processes

What This Job Offers

• Job Type: Full-time
• Career Level: Director