Client Service Director

Gallagher • Glendale, CA

9h

About The Position

Accountable for leading a Client Service team that delivers high quality and efficient service to both the internal and external clients of one or more Branches. This role reports directly into the Regional Client Service Leader with a strong dotted-line reporting relationship to the Branch Manager to ensure goals and objectives support the Branch strategy. The Branch Client Service Director has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement. Delivering high quality client service consistent with AJG operational standards and practices. Managing and developing a team of Branch Client Service Managers and Branch Client Service Associates. Achieving productivity and performance metrics. Manages both people and processes.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 3+ years supervisory experience.
• Appropriate licensing as required.

Nice To Haves

• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
• Prior experience designing and implementing.
• Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.
• Strong communicator at all levels

Responsibilities

• Delivering high quality client service consistent with AJG operational standards and practices.
• Managing and developing a team of Branch Client Service Managers and Branch Client Service Associates.
• Achieving productivity and performance metrics.
• Manages both people and processes.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager