Client Service Director- Washington
About The Position
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, an established resume and reputation, team-building and leadership capabilities, and business leadership skills to grow our thriving public and private sector water and wastewater practice throughout the US. This senior role is an essential part of our growth as we continue to provide quality solutions to our trusted clients. You will be part of a dynamic and successful engineering practice involved in exciting and meaningful project work across our national footprint.
Requirements
- Thorough understanding of the local market, established industry relationships, and strong technical knowledge of the water, wastewater, pipeline, stormwater, environmental, and industrial consulting business.
- An entrepreneurial spirit with proven experience in business development, relationship building, negotiation, and client service management, delivered with the highest degree of integrity.
- Enthusiasm for team building, staff development, and collaborative inclusive leadership.
- Strong writing, editing, research, and verbal communication skills.
- Minimum fifteen (15) years of relevant experience.
- BS or MS in Civil, Chemical, Environmental, or similar engineering field. PE license or ability to immediately obtain license.
- Ability to travel to clients and KJ offices as needed.
Nice To Haves
- Design-Build experience and DBIA certification is a plus.
Responsibilities
- Engage the marketplace to identify new clients and projects, and collaborate with and enhance our established team to pursue and win those opportunities.
- Leverage existing municipal and industry relationships and KJ's local and national project resumes to expand service offerings.
- Utilize relationships, personal resume, and strategic planning skills to pursue and win work.
- Build, lead, and motivate teams to provide unsurpassed client service on projects delivered.
- Be responsible for managing key and strategic projects from the planning phase through construction.
- Lead client service and professional engagement to develop and enhance personal and corporate brand awareness, identifying new opportunities and partnerships to further expand growth.
- Be a key contributor to statewide strategic planning, utilizing marketing knowledge and established client and teaming relationships.
- Collaborate with internal leaders for strategic hiring and staff development.
- Lead strategic project positioning across your territory, including development of key teaming partners, oversight of proposal development, and interview preparation.
- Oversee project development, including scope, schedule, fee preparation, negotiation, project staffing, and coordination of activities related to planning, design, and construction.
- Travel to client and project sites for client visits/meetings and to other Kennedy Jenks offices as necessary.
- Contribute to project delivery goals through managing projects, being a project engineer, or project team member.
Benefits
- Medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Professional, Scientific, and Technical Services
Number of Employees
501-1,000 employees
