Client Service Director

The Hinckley Company•Stuart, FL

About The Position

Since 1928, Hinckley Yachts has continued to push boundaries of what’s possible on the water. Our heritage is built on bold ideas, uncompromising craftsmanship, and a relentless pursuit of excellence—principles that guide every yacht we design and every customer experience we deliver. Joining our team means stepping into an environment where precision, curiosity, and initiative are celebrated. Here, your work doesn't just support a legacy—it helps shape the future of yachting. As the Service Director, you’ll represent Hinckley as an industry leader in client relationships and quality service. This role will cultivate strong relationships with existing and potential clients and oversee all service projects, ensuring every boat is met with the highest standards. If you thrive in a fast-paced environment, enjoy building lasting relationships with your customers, and want to be part of a team that takes pride in craftsmanship and excellence, we invite you to apply.? As an employer, Hinckley takes pride in cultivating and maintaining a culture dedicated to excellence. Our service manager incentive plan offers Self Driven Earning Potential based on your book of business. Enjoy competitive pay, health, dental, and vision coverage, a full benefits package, paid time off, and the unique benefit of working in a stunning waterfront location.?

Requirements

Minimum of five (5) years of experience working in a revenue-generating service position.
Bachelor’s degree in business or related field preferred.?

Nice To Haves

Prior experience selling to high-value clients.
Extensive knowledge of the boating industry.
Ability to identify new business opportunities to generate revenue.
Experience in estimating boat repairs, hours of labor, and costs.?
Strong customer service and sales skills.
Proficient in Microsoft Word and Excel.?

Responsibilities

Establish exceptional relationships with customers.
Cultivating and maintaining top notch customer support as well as providing frequent updates to customers on the status of their project process/timeline.
Take a consultative approach to understanding customer needs.
Project manage, itemize work orders, including parts, costs, and labor.
Finalize and invoice work orders.
Provide a prompt, detailed, and timely flow of all paperwork while maintaining effective communication on the project to the customer.
Communicate with manufacturers or warranty to get approval prior to repairs.
Coordinate work orders with service managers to schedule workforce and equipment, ensuring delivery/commitment dates are met.
Inspect quality of work performed.
Monitor service jobs in process and obtain customer approval for growth work or scope changes as needed.
Collaborate and communicate with other industry professionals to build a strong reputation for quality and service.
Prospect for new business and Identify additional work opportunities and negotiate contracts with the customer.
All duties as assigned.