Client Service Associate - Entry Level

MSI Inc. • Indianapolis, IN

3d • $38,000 - $56,000

About The Position

We are a dynamic and innovative event marketing firm dedicated to creating impactful and memorable experiences for our clients. Committed to excellence, we are seeking a Client Service Representative to join our team and ensure exceptional service for clients and event participants throughout their experience.
As a Client Service Representative, you will be the face of our organization, building and maintaining strong relationships while delivering a seamless and professional experience. If you are passionate about customer service, event excellence, and client satisfaction, this is your opportunity to thrive in a fast-paced and exciting environment.

Requirements

• Exceptional verbal communication skills with the ability to explain information clearly and concisely.
• Proven ability to resolve customer issues effectively and efficiently.
• Strong customer-centric mindset and dedication to creating positive experiences.
• Quick thinker with the ability to adapt to unexpected challenges in a fast-paced environment.
• Empathetic and professional, capable of addressing client and attendee concerns with care and understanding.
• Collaborative team player, able to work closely with multiple departments to ensure smooth event execution.

Responsibilities

• Serve as the primary point of contact for client inquiries, providing accurate and timely information.
• Build and nurture strong relationships with clients, understanding their needs and expectations.
• Assist event attendees with inquiries about event details, registrations, and general information.
• Deliver a welcoming and helpful experience to enhance attendee satisfaction.
• Address and resolve customer concerns promptly, ensuring swift and effective solutions.
• Collaborate with internal teams, including event and marketing teams, to guarantee seamless communication and execution.
• Maintain professional and clear communication across all channels, keeping clients and attendees informed about event updates and important information.
• Support overall event operations by anticipating client needs and providing proactive solutions.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• Access to industry events, workshops, and networking opportunities.
• Supportive, team-focused culture that values collaboration and innovation.
• Meaningful work making an impact on clients, attendees, and community initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed