Client Service Associate

LPL Financial•Troy, MI

58d•$26 - $43•Onsite

About The Position

As a Client Service Associate, you will provide comprehensive administrative and operational support within the financial advisor’s practice. This role is pivotal in enhancing the client experience, ensuring seamless account management, and upholding compliance standards. The ideal candidate is dedicated and detailed-oriented. Possess strong organizational skills, exceptional communication abilities, and a commitment to delivering outstanding client service. This role is a full-time in office position located in Troy, MI.

Requirements

2+ years of experience handling financial products and services.
2+ years of experience utilizing Microsoft Office and financial CRM software.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Strong problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment.
High level of professionalism, discretion, and ethical conduct.

Nice To Haves

Active Series 7 or Series 66 (series 63, 65 combo) or willing to obtain within 180 days.
Ability to execute trades and discuss investment recommendations within compliance limits.
Bachelor’s degree in finance, business or accounting.
Minimum 3 years in financial services, preferably in a client support role.

Responsibilities

Acts as the primary point of contact for clients, addressing inquires and providing timely resolution.
Educates clients on account services and capabilities, including online access.
Assist in onboarding new clients by collecting documentation and facilitating account setup.
Prepare and process account opening, maintenance, and transfer documentation, ensuring accuracy and compliance.
Monitor and manage client account activities, this may include contributions, distributions, trading and performance reporting.
Maintain organized and up-to-date client records in the firm’s CRM system.
Ensure adherence to industry regulations and firm policies in all client interactions and documentation.
Assist in preparing reports for audits and regulatory reviews.
Stay informed about changes in compliance requirements and implement necessary adjustments to processes.
Coordinate with custodians and service providers to facilitate client requests and resolve issues.
Assist financial advisors with administrative tasks, including scheduling meetings and preparing client presentations.
Participate in team projects aimed at improving operational efficiency and client service delivery.
May aid in planning and execution of client events, seminars and marketing initiatives.
Prepare and distribute client communications, newsletters and marketing updates.
Identify opportunities to enhance client engagement and contribute to business growth strategies.