Client Service Analyst - Merchant Services L2 Tech Support

JPMorgan Chase & Co. • Tempe, AZ

8d

About The Position

As a Client Service Analyst within our Commercial & Investment Bank (CIB) Line
of Business, you will be responsible for balancing business results with
offering options and finding solutions to help our customers. You will
communicate effectively in a metrics-driven environment, navigate multiple
technologies while staying engaged with customers, and demonstrate resiliency
and adaptability in a fast-paced setting. You will possess a strong customer
focus, take ownership of each interaction, and document account activities
thoroughly. You will approach problems logically, make quick and effective
decisions, prioritize work efficiently, and abide by all regulatory and
department practices. You will work independently and in a team environment,
exercising critical thinking and independent judgment.

Requirements

• High School diploma/GED required.
• Must be willing to work in an environment utilizing both phone and email communications with both Merchants and internal clients.
• Minimum of one year of customer interaction.
• Merchant Services Level 2 Tech call center experience required.

Nice To Haves

• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
• Proficient and confident in handling advanced technical concepts.
• Customer support experience strongly preferred, either by phone or face-to-face.

Responsibilities

• Communicate comfortably with customers in a metrics-driven environment.
• Navigate multiple technologies while staying engaged with customers.
• Demonstrate resiliency and adaptability in a fast-paced environment.
• Possess strong customer focus and have detailed conversations with customers.
• Take ownership of each customer interaction, treating customers with respect and empathy.
• Document customer account activities thoroughly and concisely.
• Demonstrate personal excellence, including punctuality, integrity, and accountability.
• Approach problems logically and with good judgment to ensure appropriate customer outcomes.
• Make appropriate decisions on behalf of customers quickly and effectively.
• Abide by all applicable regulatory and department practices and procedures.
• Work independently and in a team environment.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees