Client Safety Navigator - 815 Residential Services

Healthright 360•San Francisco, CA

32d

About The Position

HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings and transitional services for the criminal justice population. The 815 Residential Dual Diagnosis program fully integrates substance use disorder and mental health services; beyond merely providing both services under the same roof or cross-training staff, it adopts a model of providing effective services to the targeted needs of individuals with co-occurring disorders. The program treats both problem types as primary and assists participants to recognize key reciprocal factors such as self-medicating strategies; physiological and psychological changes associated with long-term substance use; and the impact of street drugs on mental health symptoms. Services include individual, group and family therapy, trauma informed care, case management, family reunification,â¯treatment planning, individual and group drug and alcohol counseling, re-entry and aftercare,â¯linkage to medical services (including HIV testing and treatment)â¯and medication-assisted treatmentsâ¯(MAT) (ie:â¯Suboxone). The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes verbal de-escalation strategies to address crisis situations and client behavioral issues. This position ensures that the building space is safe and secure. The Client Safety Navigator will monitor entrances and exits, check clients in when returning from appointments, check visitors in, complete house runs, and room checks and help maintain overall safety of the program. The Client Safety Navigator will work with program leadership and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, programmatic interruptions, and other situations.

Requirements

High School Diploma or GED.

Nice To Haves

At least 2-4 years of 'lived experience' with the community behavioral health system and/or criminal justice system preferred

Responsibilities

Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
Welcome visitors, check visitors' credentials, ensure visitors sign in and escort them to the supervisor on duty.
Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
Maintains positive, respectful, non- confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
Work collaboratively with service providers and administrative staff to maintain an orderly environment.
Always carries Narcan on person while on duty, utilizes nasal Narcan to reverse drug overdose when needed.
Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed. And perform other duties as assigned.