Client Navigator

Pyramid Healthcare•Newport News, VA

2d•Onsite

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Summary Join us in making a difference! As a Client Navigator, you will play a vital role in facilitating clinical services for our program, adhering to facility standards and embracing the clinical philosophy of our organization. You will support clients within Pyramid Healthcare, ensuring they experience a seamless transition in their continuum of care.

Requirements

Outstanding oral and written communication and interpersonal skills.
Strong clinical judgment and excellent clinical skills.
Ability to problem-solve by gathering and analyzing information.
Capability to handle crises and potential risk situations with appropriate reactions.
A solid understanding of federal and state standards, as well as compliance regulations.

Nice To Haves

Preferred Bachelor’s Degree in human services or a related field, along with 1-2 years of experience in the substance abuse and mental health field. A high school diploma or equivalent will be considered with 1-2 years of experience in similar work.

Responsibilities

Evaluate the behavioral, emotional, cognitive, spiritual, and social needs of clients and their families.
Collaborate with the treatment team regularly to develop and monitor progress towards treatment goals, all while adhering to clinical policy and accreditation guidelines.
Facilitate individual sessions to create tailored treatment plans.
Oversee all clinical services for clients, including individual and family sessions, therapeutic groups, and coordination with referral sources and outpatient providers as needed.
Maintain clinical records for clients with precise documentation of clinical services and client engagement in ECR, following program policy.
Provide timely documentation and support for utilization review, actively participating in the UR process as per program policy.
Engage in aftercare plan development and contribute to the outcome data process.
Deliver case management services for clients and families, coordinating transportation needs, providing individual and family case management sessions, assisting in aftercare plan development, and addressing external provider needs.
Conduct Level of Care Assessments as required.
Complete all mandatory trainings as designated by the company and accreditation/licensing entities.
Take on other duties as assigned.