Lead Client Services Coordinator/ Housing Navigator

BAKER PLACES • San Francisco, CA

6d

About The Position

The Lead Client Services Coordinator/Housing Navigator is responsible for ensuring that clients of the agency accessing EFA’s Emergency Financial Assistance and Housing Stabilization programs receive efficient, effective, compassionate, and professional service. Tasks include communicating with clients in person, by phone or email regarding program eligibility, assessing eligibility and collecting appropriate documentation, processing applications for assistance, retrieving and maintaining client files and relevant data, working with referring providers, preparing check payments for approval, actively working with clients and/or their case managers towards their housing goals, and making assessments and appropriate referrals for housing, mental health, substance use disorder needs. In addition to EFA, this position will work directly with the housing navigation program.

Requirements

• Bachelors Degree in Social Work, Psychology, Human Services, Public Health, or a related field is preferred; alternatively, four years of equivalent experience in social services or housing navigation is acceptable.
• Understanding the socioeconomic needs of low-income communities.
• Strong verbal and written communication skills.
• Ability to assist many clients efficiently, professionally, and courteously.
• Proficiency in Microsoft Excel, Word, and Access.
• Fluency in both Spanish and English required.
• Familiarity with HIV/AIDS, substance use, mental health issues, and experience with the San Francisco non-profit service model or harm-reduction approaches.
• Knowledge of fair housing, harm reduction, housing-first principles, and accommodations.
• Ability to work independently with minimal supervision and manage diverse tasks.
• Must complete and maintain CPR and First Aid certifications upon hire.
• Must pass CDSS licensing background check and FBI/DOJ background check before hire.
• TB test required prior to hire and annually thereafter.

Nice To Haves

• Valid California driver’s license preferred.

Responsibilities

• Meeting with clients and responding to telephone, fax, and email inquiries in a timely, professional, and courteous manner
• Ability to work in a fast-paced environment.
• Ability to work with a diverse client base, including those recently released from custody, homeless, multiply diagnosed and people with diverse sexual orientations and gender identities.
• Determining eligibility, processing applications, and inputting data accurately in both electronic and hard-copy systems
• Developing and maintaining relationships with referring agencies and providers to ensure accuracy and reduce barriers.
• Keeping up with community resources for referrals
• Understanding and articulating all aspects of client services policies and procedures including client grievance procedures, language access and accommodation policies, confidentiality/HIPAA, etc.
• Assess clients living with HIV for housing eligibility across all housing options.
• Prepare housing plans with clients to set goals and benchmarks during the process.
• Effectively manage caseloads, comply with policy and procedures, workflows, and meet documentation requirements.
• Identify social determinants of health needs other than housing and work with client and staff to refer client to internal and external resources.
• Connect with external case management resources as appropriate
• Assess clients for substance use and mental health disorders that may require 90-day treatment and make appropriate referrals.
• Coordinate with case managers from participating agencies to facilitate long term housing placement.
• Other duties as assigned.
• Promote agency mission, purpose, and values in relationships with internal and external partners

Benefits

• medical, dental, and vision insurance for employees and their eligible spouse/children, as well as short/long-term disability, life insurance, employer-matching contributions to 403(b) retirement, generous paid time-off, California Bar dues, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level