Client Retention Specialist

GardaWorld Cash • Boca Raton, FL

2d

About The Position

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business. To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for both sales and client relations. Ultimately, a top-class retention specialist can improve sales by creating lasting bonds with customers.

Requirements

• Bachelor's degree in sales, communication, client relations or related field.
• 3+ years' experience in a similar role.
• Excellent customer service skills.
• Strong conflict resolution skills.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.

Responsibilities

• Communicating with customers, Account Executives (AEs), and senior leadership.
• Analyzing customer behavior.
• Gathering information about customer contracts and complaints.
• Developing aggressive retention strategies based on customer feedback and operational stability.
• Negotiating with customers to renew contracts and retain business.
• Writing and presenting customer reports based on data analysis.
• Building positive relationships with customers and business associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees