Client Relationship Manager, Employee Benefits

The Hartford•New York, NY

1d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford’s Group Benefits segment is a market leader in life and disability insurance and an expanding suite of voluntary products and services, providing businesses with the employee benefits solutions necessary to attract and retain top talent. We view underwriting human achievement to be at the heart of what we do, aiming to build resilience in our communities, empower personal and business success for our customers and create a culture where our employees can thrive. The Hartford is seeking a Client Relationship Manager to join our dynamic team within our New York market. (Market includes NY / NJ / including Buffalo) As a Client Relationship Manager, you are Responsible for managing a defined book of business consisting of Regional Account (500-4,999 lives) customers. Your primary role is to retain and grow your book of business.

Requirements

A minimum of 2 years of Disability and Life Group Benefits experience
4-year college degree or equivalent work experience
Obtain and maintain the Group Life & Health license within 60 days / including the completion of any Continuous Education requirements
Ability to facilitate meetings and/or present to groups of varying sizes
Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint
Excellent verbal and written communication skills
Highly organized, detail oriented and able to manage multiple priorities at once
Ability to build rapport and develop/maintain strong relationships with internal/external partners
Ability to work independently
Demonstrates good leadership skills
Travel required
Must reside near the listed office to be considered: One Penn Plaza – New York City/ Buffalo & NJ
Must be willing and able to travel within market / territory

Nice To Haves

Emphasis on account management
4-year college degree

Responsibilities

Proactively support your clients through various interactions including stewardship meetings based on each customer’s needs.
Develops and executes comprehensive book of business strategies consistent with organizational initiatives, profitability & persistence targets, segment requirements, and individual customer’s needs.
Make recommendations for changing where appropriate.
Keeps abreast of client's changing benefits/HR needs/corporate landscape.
Identifies and coordinates annual enrollment activity/communication requirements.
Actively supports Book of Business growth objectives by identifying and pursuing opportunities for new and/or increased lines of coverage in conjunction with the Regional Account Executive.
Partners with Regional Account Executive to educate and develop relationships with Brokers and their staff.
Drives the renewal process in collaboration with the Regional Account Executive and the Underwriter, engaging other business partners as appropriate.
Primary liaison between customer, producer and internal partners to ensure customer needs are addressed, bringing in the right resources at the right time.
Identifies opportunities for process improvement, for the benefit of individual customers and the broader customer base and acts as appropriate.
Understand and effectively communicate basic underwriting principles, claims experience and pricing justifications to Producers and Customers.