Client Relations Specialist

Waystar•Duluth, GA

45d

About The Position

The Client Relations Specialist position is responsible for positively influencing Waystar's attrition rate by proactively identifying at risk clients, addressing cancellation/contract requests that are assigned and increasing usage of purchased products.

Requirements

Bachelor Degree preferred
Extensive working knowledge of Medical Billing / Healthcare EDI

Responsibilities

Monthly analysis to proactively identify clients that may be attrition risks
Address all assigned cancellation tasks in an effort to salvage the business
Address all assigned contract issues in an effort to limit client disruption
Responsible for researching, identifying, and contacting clients that are underutilizing purchased products to promote awareness and increase usage
Proactive outreach calls to clients with declining claim / remit volume
Outreach calls to clients with impending renewal dates to ensure satisfaction
Outreach calls to clients that return less than favorable satisfaction surveys
Attend conferences and seminars when needed
Travel as required
Other duties as required

Benefits

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups

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