Client Relations Specialist

Westbury Jeep Chrysler Dodge Inc • Levittown, NY

11h • $45,000 - $50,000

About The Position

We are seeking a Client Relations Specialist to engage with online customers, respond to inquiries, and drive sales through effective communication. The ideal candidate will have strong interpersonal skills, product knowledge, and a proactive approach to customer service.

Requirements

• Strong product knowledge and willingness to learn.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.

Nice To Haves

• Manufacturer training (preferred).

Responsibilities

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, or by e-mail
• Has thorough knowledge of all dealership products and services.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in selecting a vehicle.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks e-mail frequently and respond to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all Internet sales inquiries professionally
• Acts as liaison with any services the dealership uses to promote its site or advertise.
• Maintains an ongoing customer database to capture repeat business.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training as requested by management.
• Attends meetings.
• Be on time, every day, well groomed and well dressed, awake and alert with a good attitude; ready to conduct business
• Maintains professional appearance.

Benefits

• Medical and Dental Insurance
• 401(k) Retirement Plan
• Employee Discounts on Vehicles, Parts, and Service
• Paid Time Off
• Supplemental Benefits (Short-Term & Long-Term Disability, Supplemental Life Insurance)
• Employee Recognition Programs
• Career Growth & Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed