Client Relations Specialist

Golden Heart Des Moines•Urbandale, IA

15h•$20 - $22

About The Position

We are looking for a Client Relations person to join our team to provide their skill set in matching clients with caregivers, working with clients out in the community, and providing supervision of Host Home Providers. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need to become a part of the community. Job duties include, but are not limited too: Wellness checks with clients to ensure that current care plans are satisfactory and add updates as needed to their care plans and make updates to smartcare Work on clients getting their hours covered by caregivers to meet their requirements – finding out what days and times they are willing to be seen for services by the caregiver. Making sure new clients have items and resources that they need to maintain an adequate and health living environment when they come aboard initially and ongoing. Review referrals of potential intakes. Review new potential clients and their social history and current care/behavioral support plan to assess their behaviors and determining whether they fit our program for a group home placement or host home placement Ensuring all sensitive information (HIPAA) related items are placed in a secure area. Willingness to assist with finding coverage and working shifts when all other options have been exhausted. Conduct intakes with new veterans and seniors that come aboard Check documentation and PDI's of host homes to ensure quality care is given Giving reports and updates on how clients are doing with placements from wellness checks that are conducted throughout the week Keeping tasks on time with projects within the office - maintaining open communication with all team members who are needing information to do the job of onboarding clients Maintaining healthy relationships with case managers and care coordinators to keep receiving referrals for future work Keeping records of tasks being completed, updating software that we use within the office Communication through in-person meetings, zoom calls, emails, phone calls, text messaging are being utilized efficiently and effectively

Requirements

Experience of 3 years or more working with individuals with intellectual disabilities, mental health diagnosis, Brain Injury, on the autism spectrum and other disablements that require assistance.
Associates or Bachelor’s degree within the spectrum of Human Services.
Proven work experience as a Service Coordinator or similar role
Strong work ethic and service skills
Excellent communication and interpersonal skills
Strong record-keeping and analytical skills
Excellent organizational skills and attention to detail

Responsibilities

Wellness checks with clients to ensure that current care plans are satisfactory and add updates as needed to their care plans and make updates to smartcare
Work on clients getting their hours covered by caregivers to meet their requirements – finding out what days and times they are willing to be seen for services by the caregiver.
Making sure new clients have items and resources that they need to maintain an adequate and health living environment when they come aboard initially and ongoing.
Review referrals of potential intakes.
Review new potential clients and their social history and current care/behavioral support plan to assess their behaviors and determining whether they fit our program for a group home placement or host home placement
Ensuring all sensitive information (HIPAA) related items are placed in a secure area.
Willingness to assist with finding coverage and working shifts when all other options have been exhausted.
Conduct intakes with new veterans and seniors that come aboard
Check documentation and PDI's of host homes to ensure quality care is given
Giving reports and updates on how clients are doing with placements from wellness checks that are conducted throughout the week
Keeping tasks on time with projects within the office - maintaining open communication with all team members who are needing information to do the job of onboarding clients
Maintaining healthy relationships with case managers and care coordinators to keep receiving referrals for future work
Keeping records of tasks being completed, updating software that we use within the office
Communication through in-person meetings, zoom calls, emails, phone calls, text messaging are being utilized efficiently and effectively