Client Relations Specialist

ABC ImagingSeattle, WA
42d

About The Position

ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site.

Requirements

  • High School Diploma, bachelor’s preferred
  • At least 2 years related to print experience is a plus
  • Knowledge of equipment and production materials.
  • Demonstrated leadership to motivate and monitor the progress of all employees.
  • Superior customer service ability and experience working with customers both over the phone and in person.
  • Ability to speak knowledgeably about department capability and company to potential and existing clients.
  • Highly developed organizational skills.
  • Ability to handle multiple tasks while maintaining focus.
  • Ability to troubleshoot software/hardware problems.
  • Ability to communicate effectively with employees when delegating work and explaining procedures and processes.

Responsibilities

  • Produces high quality deliverables for clients to meet deadlines.
  • Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
  • Organize all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
  • Ensure that all equipment is properly maintained and upgraded.
  • Recommend new acquisitions that will increase productivity.
  • Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
  • Escalates all open helpdesk tickets daily.
  • Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
  • Reviews and keep the Client Relations Operations Manuals updated.
  • Communicate on a regular basis with the Client Relations District Manager regarding client and staff concerns.
  • Manages inventory and organize supplies.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

501-1,000 employees

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