Client Relations Specialist

Waystar • Duluth, GA

46d

About The Position

The Client Relations Specialist position is responsible for positively influencing Waystar’s attrition rate by proactively identifying at risk clients, addressing cancellation/contract requests that are assigned and increasing usage of purchased products.

Requirements

• Bachelor Degree preferred
• Extensive working knowledge of Medical Billing / Healthcare EDI

Responsibilities

• Monthly analysis to proactively identify clients that may be attrition risks
• Address all assigned cancellation tasks in an effort to salvage the business
• Address all assigned contract issues in an effort to limit client disruption
• Responsible for researching, identifying, and contacting clients that are underutilizing purchased products to promote awareness and increase usage
• Proactive outreach calls to clients with declining claim / remit volume
• Outreach calls to clients with impending renewal dates to ensure satisfaction
• Outreach calls to clients that return less than favorable satisfaction surveys
• Attend conferences and seminars when needed
• Travel as required
• Other duties as required

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time