Client Relations Specialist

National Asset Recovery Specialists, Inc.•Middleburg Heights, OH

23d•$20 - $20•Onsite

About The Position

We are seeking a detail-oriented and dependable Client Relations Specialist to join our in-office team. This position plays a vital role in both customer service and operational accuracy. You will serve as a point of contact for individuals whose property has been repossessed, as well as a liaison between our company and lender partners. Your primary responsibilities will involve scheduling appointments for property retrieval, managing account details, and ensuring all documentation and processes are error-free.

Requirements

Strong attention to detail and ability to follow strict procedures.
Excellent verbal and written communication skills.
Ability to handle sensitive conversations with professionalism and empathy.
Comfortable working in a fast-paced, structured office environment.
Basic computer skills and familiarity with internal software systems (training provided).
Valid Ohio Driver’s License
23 years of age or older
Applicants must pass an F.B.I. background check.
Pass pre-employment drug screening
High School Diploma or GED

Nice To Haves

Prior experience in customer service, collections, or account management is a plus.

Responsibilities

Answer incoming calls from individuals regarding personal property retrieval.
Schedule and confirm appointments with accuracy and professionalism.
Provide detailed vehicle and property descriptions to lenders and clients, including updates on recovery attempts.
Provide clear, respectful, and empathetic communication to all callers.
Maintain and manage account records with precision.
Collaborate with Repossession Agents on details of active repossession orders.
Serve as a liaison between our team and financial institutions, ensuring their account expectations are met without error.
Review and verify data to ensure accuracy in all communications and transactions.
Collaborate with internal teams to meet deadlines and resolve issues quickly.