AWH Client Relations Manager
About The Position
Ageless Women’s Health is the sister company of Ageless Men’s Health, one of the nation’s leading providers of Testosterone Replacement Therapy (TRT). We bring the same proven care model to women, with a focus on Hormone Replacement Therapy (HRT) and modern wellness solutions that support women through every stage of life. Rather than a traditional primary care clinic, we focus on helping women feel their best through hormone replacement therapy, IV nutrient therapy, vitamin injections (like B12 + immunity boosters), and essential services such as birth control management, pap smears, and routine wellness screenings. We’re redefining proactive, personalized care — and we’re looking for someone who wants to grow with us. We’re hiring a Client Relations Manager for our Indianapolis location — an energetic, patient-focused professional who thrives at the front desk and is passionate about both service and wellness. As the first point of contact in the clinic, you’ll be responsible for:
Requirements
- Excellent communication and people skills
- Experience in customer service, sales, or front-desk coordination
- Strong organization and attention to detail
- Comfortable discussing payments and insurance with professionalism
Nice To Haves
- Experience in a wellness, med spa, or healthcare clinic
- Community outreach or event experience
- A personal interest in women’s health, wellness, or hormone therapy
Responsibilities
- Greet and check in patients by name with warmth and professionalism
- Manage appointment scheduling, check-out, and payment collection
- Assist with insurance verification and documentation
- Follow up on unpaid balances and billing questions
- Build strong relationships with patients to support return visits
- Conduct follow-ups to keep patients engaged in their wellness plans
- Maintain a high level of customer service and care
- Respond to new patient leads from phone, web forms, and email
- Schedule consultations and convert leads into appointments
- Recommend additional services that align with patient goals, such as HRT, IV therapy, or vitamin boosters
- Attend local events (e.g., women’s wellness expos, boutique gyms, networking events) to promote clinic services and drive new patient interest
Benefits
- Medical, dental, and vision insurance
- Paid time off (PTO)
- 401(k) plan
- Tuition reimbursement
- free and discounted services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
