Client Relations Manager - Chicago, IL

Compass Group • Bloomingdale, IL

1d • $55,000 - $65,000

About The Position

The Client Relations Manager is responsible for managing key client accounts, strengthening relationships, ensuring service excellence, and supporting operational teams.  This role plays a critical part in client retention, service optimization, and overall client satisfaction.

Requirements

• 3+ years of experience in client relations, account management, customer success, or a related field
• Strong interpersonal, communication, and presentation skills
• Proven ability to manage multiple accounts and conflicting priorities
• Problem solving mindset with a high level of professionalism
• Experience working cross functionally with internal teams
• High level of organization and attention to detail

Nice To Haves

• Proficiency in CRM tools (preferred)

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build and nurture strong, long term client relationships
• Understand client needs and provide tailored service and solutions
• Collaborate with internal departments to ensure seamless client support
• Monitor client satisfaction and implement improvement strategies
• Proactively identify opportunities to expand client engagement
• Track client issues, follow up on resolutions, and ensure timely communication
• Prepare reports, updates, and presentations for leadership and clients
• Support overall client success initiatives

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed