Client Service Specialist - Hybrid (Chicago, IL)

OneDigital•Chicago, IL

8d•Hybrid

About The Position

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: The Customer Service Specialist serves as a primary point of contact for clients, employees, carriers, and internal teams, providing day-to-day support related to employee benefit plans. This role is responsible for resolving benefit inquiries, processing enrollment changes, and ensuring accurate administration of medical, dental, vision, life, and other benefit programs while delivering a high level of service.

Requirements

Strong customer service and communication skills (verbal and written).
High attention to detail and ability to manage multiple tasks in a fast-paced environment.
Experience working with employee benefit plans (medical, dental, vision, life, disability, FSA/HSA preferred).
Ability to explain complex benefit information in a clear, empathetic manner.
Proficient in benefits administration systems and Microsoft Office applications.
Strong problem-solving and follow-up skills.
Ability to work independently and as part of a team.

Nice To Haves

Previous experience in an employee benefits brokerage, insurance carrier, or TPA environment.
Familiarity with benefits administration platforms (e.g., Employee Navigator, carrier portals).
Knowledge of COBRA, eligibility rules, and qualifying life events.
Associate’s or Bachelor’s degree preferred, or equivalent work experience.

Responsibilities

Respond to employee and client inquiries regarding benefit plans, eligibility, coverage, claims, and billing.
Process benefit enrollments, terminations, and changes for new hires, qualifying life events, and open enrollment.
Coordinate with insurance carriers, third-party administrators, and vendors to resolve issues and discrepancies.
Assist with COBRA administration, including eligibility notifications and ongoing coverage questions.
Review and audit enrollment data to ensure accuracy across systems and carrier platforms.
Support open enrollment activities, including employee communications and system setup.
Maintain detailed documentation of service requests, resolutions, and follow-ups.
Escalate complex issues as appropriate while maintaining ownership through resolution.
Adhere to compliance requirements and internal service standards.
Build and maintain positive relationships with clients, employees, and internal partners.