Client Relations Manager

BrightSpring Health Services•San Antonio, TX

15h

About The Position

Our Company ResCare Community Living Overview Do you have a passion for establishing partnerships and strategies in achieving organizational excellence? Our Business Development & Sales teams focus on developing strategic solutions to align and grow the business. Continue reading for information regarding this position and apply today!

Requirements

An expert in planning
Ability to negotiate to resolve conflicts by finding the win-win scenarios
Strong business acumen and attention to detail
Proactive - anticipates and plans for problems before they arise
Service Excellence -responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
Organized - manages time effectively, keeps tasks appropriately prioritized
Flexible - ability to change directions as needed for the good of the department or organization
Ability to work effectively in a matrix environment
Critical Thinking - ability to think through issues and identify appropriate options
Work Ethics - motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
Judgment - exercises discretion and due diligence when making decisions and recommendations
Quality - is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
Presentation - can speak in front of people to deliver necessary material or messaging
Ability to influence professionals of senior management level
Solid sense of confidentiality and discretion
Ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies
Ability to work with remote teams with units in multiple locations
Ability to handle multiple priorities
Substantial business acumen in fast moving environment
Ability to develop clear, actionable steps in support of an overall business strategy
Interpersonal - can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
Team - ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
Emotional Intelligence - ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
Self-Awareness - ability to reflect, understand limitations, and seek appropriate assistance and guidance.
Ability to effectively negotiate and diplomatically manage conflict
Strong experience in internal and external stakeholder engagement and communications, both written and verbal
Ability to motivate and keep teams working effectively together
Self-starter to implement and enforce process
A dynamic leader and will strong managerial and motivational skills

Responsibilities

Develops and executes effective sales and marketing strategies to grow new business
Leads sales strategy discussions with local leadership team with fully developed and polished communication and writing skills
Identifies a client’s pain points through active listening and solution/consultative selling
Serves as a trusted advisor and partner to clients
Establishes and develops high-level relationships with key decision makers, prospects and existing clients
Manages multiple sales opportunities simultaneously and demonstrates a focus on follow-up and accountability
Maintains relationships with clients by providing support, information, and guidance, while researching and recommending service solutions
Learns and executes the company's consultative selling strategy to build sustainable relationships with targeted referral customers
Maintains current data on market area, competitors, and marketing strategies
Maintains an organized approach to territory management
Participates in strategic planning and the analysis for their assigned territory in conjunction with the business plan
Coordinates with Director to plan in-services, presentations, and address issues with referral sources
Initiates and coordinates contract negotiations with facilities, insurance companies, and managed care organizations
Participates in community and organizational programs, as requested, to promote professional growth and understanding
Participates in the quality and performance improvement process
Supports and promotes the Company philosophy to referral sources in the community
Promotes an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment
Supports and implements specific procedures and programs
Promotes positive public relations with patients, family members and guests
Supports regional organic growth, both in revenue and persons served, and identifies start up opportunities
Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned