Client Relations Manager (Hybrid)
About The Position
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking an enthusiastic Client Services manager to join our team. The Client Relations Manager is responsible for overseeing the delivery of contracted services to clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded. This role requires strong relationship management, operational oversight, and coordination across internal teams and subcontractors to meet client expectations and organizational standards.
Requirements
- Experience in client relations, account management, or a related function.
- Knowledge of standard project management practices, including scheduling, risk assessment, and budgeting.
- Familiarity with service delivery metrics, performance reporting, and continuous improvement processes.
- Strong communication and interpersonal skills, with the ability to explain complex information clearly.
- Demonstrated analytical and problem-solving abilities to evaluate options and implement effective solutions.
Nice To Haves
- Bachelor’s degree or equivalent experience in a related field preferred.
Responsibilities
- Manage the delivery of contracted services in alignment with SLAs and KPIs as defined in client agreements.
- Maintain oversight of project schedules, scope, risks, and budgets to ensure timely and high-quality service delivery.
- Communicate client requirements clearly to operational teams and subcontractors.
- Build and maintain positive, professional relationships with clients, serving as their primary point of contact for day-to-day support and guidance.
- Identify opportunities to expand existing contracts or pursue additional business and partner with account management teams to advance them.
- Establish and maintain consistent processes for reviewing, assessing, and reporting on service delivery metrics.
- Promote the organization’s capabilities and ensure client satisfaction throughout the engagement lifecycle.
Benefits
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
