Client Relations Executive I - Hospice

CommonSpirit Health•South San Francisco, CA

About The Position

Pathways is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received: at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch. Be a Trailblazer in Hospice but still have the work balance you desire Pathways -South San Fransico, CA - NOW HIRING - Client Relations Executive I Mon - Fri 8:00 AM - 5:00 PM NO WEEKENDS At Commonspirit Health at Home , we strive to embody our mission of delivering hope and healing to those we serve. As a Client Relation Executive I with Pathways , you will serve as a field-based business development representative, helping to maintain and grow current market share and identify new sources of business.

Requirements

High school diploma required, Bachelor’s degree, clinical license, or experience as a Care Transition Nurse preferred.
Minimum of one year of related sales experience preferred, preferably in a health care/medical field.
Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
Valid Driver’s license is required.
Compliant with appropriate state certification/registration and organizational requirements as necessary.

Responsibilities

Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems.
Assists with educating the community about services.
Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
Acts as the key contact for client troubleshooting and conflict resolution.
Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction.
Communicates to branch(es) on a daily basis to give and receive vital client and patient information.
Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch’s monthly budget.
Assists with unbilled revenue and Face to Face as requested by branch leadership.
Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients.