Client Relations Executive

CVS Health • Gainesville, FL

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Requisition Job Description This position is responsible for providing marketing/sales support and networking within the Bleeding Disorders community to achieve/exceed territory and regional objectives. This individual will be selling and promoting CVS Specialty Pharmacy Services to provide patients and providers with a competitive and supportive pharmacy team. This position interacts with the state chapters and support groups, treatment centers, nurses, and customers as a representative for the Bleeding Disorders Specialty Sales team. Responsibilities include: Developing strategies to retain current business and increase new referral business through identification of target physicians, hospitals, and development of relationships with customers and effectively utilize resources. Responsible for achieving or exceeding sales goals and budget within the defined territory. Candidates should be flexible for travel up to 75% as this is a road warrior position with extensive windshield time. You must be willing to travel evenings, weekends, and overnight stays. Candidate must be in the Miami, Fort Lauderdale Area Bilingual Spanish and English

Requirements

• Ability to read and understand medical information related to the specialized area.
• Must be able to communicate effectively with medical personnel and individuals from broad social/economic backgrounds.
• Possess strong listening skills.
• Ability to define and resolve problems and collaborate with sales leadership.
• Interpersonal skills, organizational skills, and attention to detail are important for this position, understanding the managed care arena to provide guidance and resolve problems.
• Must be able to handle various customer situations with sensitivity, compassion in an ethical manner.
• Strong territory management skills, calling on a broad base of customers (MD’s, RN’s, Treatment Centers, ancillary staff, local chapters, patients, etc.)
• Must be able to work independently, have a strong work ethic, outgoing personality and positive attitude. Willing to work evenings or weekends as needed.
• Strong presentation and meeting facilitation skills desired.
• Must be able to represent CVS Specialty Pharmacy in a professional manner at all functions.
• Computer skills (Microsoft Office, Sales Force) highly desired.
• Must possess good follow-up and time management skills as well as demonstrate the ability to sell services confidently in a highly competitive environment.
• Ability to interpret policies, procedures and instructions, and remain compliant within those policies
• Performs all Company business in accordance with all regulations (e.g., HIPPA, SOX, EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. Demonstrates high ethical and professional standards with all business contacts in order to maintain CVS Specialty’s excellent reputation within the healthcare community.
• 5+ years of experience in a marketing or community relations role
• 2+ years of experience in hemophilia, pharmaceutical sales, specialty pharmacy, or related experience
• Ability to access hemophilia medical offices to act as a liaison between prescribers and our dispensing pharmacies
• Must possess a valid and current driver’s license.
• Must possess personal vehicle sufficiently reliable to meet the travel requirement
• Candidate must be in the Miami, Fort Lauderdale Area
• Bilingual Spanish and English
• Candidates should be flexible for travel up to 75% as this is a road warrior position with extensive windshield time.
• You must be willing to travel evenings, weekends, and overnight stays.

Nice To Haves

• Experience supporting the Hemophilia community

Responsibilities

• Developing strategies to retain current business and increase new referral business through identification of target physicians, hospitals, and development of relationships with customers and effectively utilize resources.
• Responsible for achieving or exceeding sales goals and budget within the defined territory.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED