Client Relations Account Specialist 771

HandCraft Services•Richmond, VA

1d•Hybrid

About The Position

Are you tired of feeling like just another number on an employee roster? Consider joining our HandCraft family! We value each team member and appreciate how your role impacts our customers. Fostering a culture of collaboration, integrity, initiative, and good old fashioned hard work, we hire people who are passionate about doing the right thing. If this sounds like you, Let's Talk! HandCraft Linen Services is looking for a Client Relations Specialist to cover a territory that includes the Richmond, Virginia area. This is a Hybrid position with daily travel. The Client Relations Specialist is the face of HandCraft and acts as the onsite liaison between the client and the Company. The CRS is responsible for providing the highest level of client service, satisfaction, and support to their assigned healthcare customers. The CRS will partner with a team of Customer Data Analyst to provide support and recommendations to all assigned clients utilizing data analysis, tracking, training, and education as well as face to face interaction. Please Note: This is not a sales position.

Requirements

Must have a friendly, positive attitude and ability to prioritize communication with customers and internal departments/leadership.
High School Diploma or GED. College Degree Preferred
Previous experience working in a service-oriented role. Prior account management experience preferred
Ability to use various computer programs including Microsoft Office Suite
Demonstrated ability to work effectively with a variety of personalities
Ability to adapt to a growing market as new clients are regularly added.
Possess a valid driver's license with a good driving record
Excellent problem-solving skills
Outstanding written and verbal communication skills

Responsibilities

Build and maintain relationships with key personnel at each assigned facility to ensure client satisfaction and account retention
Conduct onsite client visits as needed, answer client questions, and document visit notes and outcome in CRM
Know and understand HandCraft products and services, make recommendations to clients, identify & cultivate opportunities to add new business, and execute contract renewals
Provide effective customer service through education, consultation, and individual support to assigned accounts
Contact customer upon sale of a new contract then plan and execute new account installations
Serve as the primary liaison for customer service issues related to assigned accounts
Ensure linen/scrub quality/quantity issues are appropriately managed and resolved
Escalate and follow up on unresolved service issues with customers, management, transportation, and production as needed
Facilitate best practices to optimize efficiency efforts via conducting inventory scans with RFID technology, managing customer inventory, and reporting / data analysis.