ATLAS ANALYTICS - Client Relations & Account Manager

JobRack

1d • $2,500 - $3,500 • Remote

About The Position

This is a commercially responsible, client-facing role for someone who thrives on ownership and clarity. You’ll own not only the client relationships, but also client revenue, retention, and expansion end-to-end.

Success in this role means clients renew on time, expand budgets, and trust ATLAS as a long-term growth partner.

Requirements

• 3+ years experience in Client Success, Account Management, AE, Consulting, or similar client-facing roles
• Strong written and verbal English
• Experience with B2B clients (SaaS, tech, or services) and senior decision-makers
• Comfortable owning commercial conversations, including renewals, expansion, and objections
• Strong organization, follow-through, and operational discipline
• Comfort running calls and async communication (Loom, Slack, email)
• Ability to operate independently in a fast-moving, remote-first environment
• Sales-driven mindset with ownership of outcomes and proactive escalation

Nice To Haves

• Background in outbound sales, lead generation, or growth environments
• Prior AE, SDR, or revenue-facing experience
• Experience with EOS / Traction or structured operating systems
• German language skills
• Process or ops mindset (enjoys documenting and improving workflows)

Responsibilities

• Own a portfolio of B2B tech clients from onboarding to renewal
• Lead structured client onboarding (ICP intake, assets, SalesOS setup, clean handovers)
• Host onboarding workshops, kick-off calls, and monthly strategic calls
• Translate performance metrics into clear recommendations, decisions, and actionable options
• Challenge clients constructively, handle objections, and manage expectations with confidence and empathy
• Coordinate Growth & Ops handoffs cleanly and ensure delivery loops are closed
• Own renewals end-to-end and close them on time
• Identify, shape, and close expansion / upsell opportunities with clear ROI
• Secure testimonials, case studies, and referrals once value is proven
• Keep CRM notes, next steps, and revenue visibility clean and up to date
• Create and refine short SOPs and playbooks to scale what works
• Facilitate ideation on new segments, angles, channels, and expansion opportunities
• Proactively flag risks, opportunities, and improvements via EOS

Benefits

• Full-time, fully remote role
• Base Compensation: EUR 2,500–3,500 per month (gross, depending on experience)
• Variable Compensation (Client Retention): EUR 200 per month per active client you manage that hits delivery targets and remains retained
• Performance Bonus (Revenue Expansion): EUR 1,000 per successfully closed upsell (existing client expansion), EUR 1,000 per newly closed client you directly contribute to commercially
• Flexible, trust-based time off (up to ~30 days PTO, no formal tracking)
• High autonomy and true ownership over your clients and decisions
• Direct exposure to founders and senior B2B decision-makers
• Clear long-term growth path into senior and leadership roles
• Async-first, outcome-driven culture - no micromanagement, no 9–5 mindset

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed