Client Program Manager

UL Solutions • Canton, MA

2d • $110,000 - $145,000 • Hybrid

About The Position

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science. That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe. This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world. Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change. Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits. Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com

Requirements

• University degree (Equivalent to a Bachelors Degree) in a related discipline
• 10+ years of directly related experience with three years of management background required.
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of employees and clients.
• Ability to successfully and independently execute, manage and schedule complex, multiple and diverse activities from the planning stage through completion.
• Ability to train and assist in the professional growth of staff members.
• Displays excellent problem-solving capabilities, innovative thinking, and independent judgment.
• Able to lead through change.

Responsibilities

• Ensure team serves as overall internal knowledge base and pivotal point of contact for all matters related to assigned clients.
• Monitor client program KPIs/scorecards, anticipate needs, spot trends and opportunities, and report out to the organization.
• Accountable for processes and delivery of Program Service, maintenance, and health of program, QBR by the overall team
• Look for and leverage commonalities, synergies, and opportunities between client programs managed by the team.
• Serve as primary point of escalation between program clients and UL.
• Lead initiatives and projects working with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders related to new business objectives and continuous improvement.
• Monitor profitability of account and look for ways to improve efficiency and profitability through standardization, centralization, or automation.
• Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

Benefits

• This position is eligible for annual bonus compensation with a target payout of 20% of the base salary.
• This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country.
• We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager