Senior Client Program Manager

Fiserv • Omaha, NE

1d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Client Program Manager What does a successful Senior Client Program Manager do at Fiserv? As a Senior Client Program Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will also serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

Requirements

• Bachelor's degree in business, operations or a related field required.
• 9+ years of experience in business and IT program and project management
• 5+ years of experience in the Financial Services Industry preferred
• Shown success in effectively driving delivery
• Working understanding of business financial practices and accounting
• Strong experience in data-driven management, metrics and reporting
• Excellent ability to lead and motivate teams of 10+

Nice To Haves

• Extensive and solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
• Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
• Solid thought leadership and the ability to influence others through collaborative efforts
• An ability to quickly establish credibility and rapport with a broad set of constituencies

Responsibilities

• Champion and execute client delivery and service processes to manage client initiatives
• Champion voice of the customer feedback for end-to-end client satisfaction and engagement
• Develop strong client relationships and identify opportunities to better support their business objectives
• Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success
• Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
• Map out and execute strategies that will enable scaled adoption of products across key customers
• Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Senior