Client Partner

Brave Bison•London, CA

1d•Hybrid

About The Position

Brave Bison is a media, marketing, and technology company designed for the digital era, encompassing various business units like Brave Bison, Engage, SocialChain, MTM, and MiniMBA. Their mission is to simplify complexity for clients by developing dynamic digital solutions. Brave Bison Performance, a key business arm, specializes in driving client growth through digital media, including paid media, SEO, and multi-channel strategies. This is a senior maternity cover role for a Client Partner within Brave Bison Performance. The successful candidate will lead a talented client services team, manage critical client accounts, and contribute significantly to elevating the agency's overall standards. This leadership position focuses on shaping the future of the agency by designing and prototyping long-term tools, products, and workflow solutions. It involves tackling broader structural challenges within the industry, not just day-to-day issues, and operating with a high level of strategic ambition. The role requires someone who can quickly gain the trust of senior clients and a high-performing team, leaving a lasting positive impact. It is explicitly a leadership role, where daily communications and status updates are handled by the team, allowing the Client Partner to focus on strategic direction and future-proofing the agency.

Requirements

8 years+ cross digital experience in a fast-paced environment
Significant agency-side experience at a senior level within performance marketing, you've led teams and you've led clients
A proven track record managing complex, multi-channel accounts at scale, with demonstrable commercial results
Strong working knowledge across paid media and organic search, you don't need to be a channel specialist, but you need to lead conversations with the people who are
Experience managing and developing client services teams, with a clear personal philosophy on what great people leadership looks like
A history of identifying and converting growth opportunities within existing client relationships
A leader first, you elevate the people around you and create the conditions for them to do their best work
Commercially sharp: you understand margin, forecasting, and what it takes to run a financially healthy portfolio
Strategically confident, you translate data into direction, and direction into client confidence
An exceptional communicator in every setting: in a boardroom, in a deck, and in writing
Highly organised and calm under pressure, with the ability to manage competing priorities without dropping the important things
Genuinely curious about the industry, AI, search evolution, new channels, and energised by what's coming next
Collaborative to the core, you make internal teams feel like partners, not service providers

Responsibilities

Lead and inspire a team spanning Business Directors, Account Directors, Senior Account Managers, Account Managers, and Account Executives
Own performance management for your team, regular 1:1s, appraisals, SMART objectives, and addressing performance issues swiftly and fairly
Provide ongoing pastoral support and development, ensuring every member of the team has the tools and clarity to lead their accounts with confidence
Review resource planning across the team, running mid-month check-ins to flex capacity where needed
Work with the Managing Partner and Heads of Delivery to review new hire needs and support recruitment where required
Serve as the principal operations lead for campaign strategy and as the point of escalation across key client accounts
Lead QBRs, HBRs, and key strategic reviews; the expectation is boardroom presence, not meeting room presence
Work closely with Heads of Delivery to develop effective multi-channel account plans that are ambitious, data-led, and client-right
Collaborate with the other Client Partner to set the standard on proposals, PCAs, monthly reports, QBRs and HBRs, ensuring they are consistent and high quality, every time
Ensure effective planning, forecasting, and project management across all client accounts in your portfolio by mentoring your team
Take full accountability for your team's revenue performance, weekly, monthly, and quarterly targets
Identify and secure new revenue opportunities in existing channels and across different business units within Brave Bison
Lead and support new business pitches, managing the process, prospect relationship, and delivery team involvement
Liaise with Finance to ensure accurate invoicing by deadlines; own the monthly billing reconciliation for your team
Monitor margin and GP performance in partnership with the CSD and Heads of Delivery, ensuring profitability targets are met
Own elements of the Client Services roadmap, taking real accountability for initiatives that improve how the department operates
Work with the Tech & Innovation team to automate reporting and reduce manual effort across the team
Collaborate with Heads of Delivery to improve processes and working practices, leaving behind a department that runs more efficiently than you found it
Support the assessment and ownership of Client Services tools and systems, ensuring what we use is fit for purpose and properly adopted
Support our marketing team in showcasing our best work externally
Designing and prototyping long-term tools, products and workflow solutions that make the agency more efficient and our client work stronger
Identifying structural challenges, across our clients, our team, and our industry, and developing frameworks to address them, not just workarounds
Thinking at the intersection of client services, technology, and performance marketing to ask questions the rest of the team isn't asking yet
Working with the Managing Partner and leadership team on what 'best in class' looks like, and taking real ownership of rolling it out
Being curious about where performance marketing, AI, and search are heading, and helping Brave Bison get there before our competitors do
Bridging the gap between operational knowledge and strategic vision: understanding our services, our clients, and our processes deeply enough to improve all three

Benefits

Dynamic working: flexible on where and when you work
Private medical insurance
Income protection
Calm Subscription
25 days annual leave (increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days)
Christmas closure (no need to save holiday days for the Christmas closure period)
Birthdays off (one extra day)
Summer hours: finish at 15.00 every Friday between June and Aug
Online coaching and mental health support: Unlimited via OpenUp
Remote Working: Work abroad for up to one month a year
Performance & Salary: Reviewed twice a year for everyone
Employee pension scheme
Enhanced maternity, paternity, and adoption package
Discounted gym memberships
Free eye tests