Client Partner

Horizontal Talent•San Francisco, CA

About The Position

The Client Partner is responsible for maximizing revenue growth within existing client accounts by developing and deepening relationships, expanding service offerings, and identifying new opportunities across business units. This role owns the account-level revenue strategy, executes growth plans, and drives cross-sell and upsell initiatives through organizational mapping, client meetings, pipeline development, and consultative selling. The Client Partner works closely with Account Managers and Recruiting to ensure strong delivery, identify expansion opportunities tied to program performance, and address risks that could impact revenue. This role leads quarterly business reviews (QBRs) with a focus on value realization, spend growth, solution mix expansion, and long-term account planning. Success is measured by revenue growth, market share, solution revenue mix, and fill rate. You’ll operate at the intersection of enterprise client strategy and delivery excellence, shaping account growth, guiding solution pursuits, and partnering with senior leaders to drive meaningful and measurable outcomes.

Requirements

10+ years professional experience, with at least 5 years in account management or sales in staffing & professional services industry
Experience managing and expanding revenue within Fortune 500 enterprise accounts
Must have experience selling Statement of Work (SOW) solutions
Experience working within formal contingent workforce programs

Responsibilities

Generating new business opportunities within existing client relationships.
Develop and execute account sales strategies tailored to client needs.
Lead organizational mapping to deepen understanding of client structure, decision-makers, and influencers.
Conduct account planning and quarterly business reviews (QBRs), tracking performance of account health.
Represent and bring visibility to global opportunities across the organization.
Identification and pursuit of opportunities across Talent, Teams, and Project solutions
Own the client relationship, ensuring satisfaction and long-term partnership.
Regularly conducts client meetings with existing and new contacts, both strategic and tactical to maintain alignment and build rapport.
Partner with Account Managers and Recruiting to ensure seamless delivery.
Resolve delivery issues and escalate strategic matters as needed.
Ensures delivery teams are aligned with client expectations and that service quality remains high.