Client Partner, Middle East

Cialfo•Baltimore, MD

About The Position

BridgeU is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove service roles. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization. This is a strategic role requiring a unique blend of client management, business acumen, and customer-centric service to ensure high satisfaction, retention, and account growth.

Requirements

A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field.
Familiarity with SaaS, EdTech, or technology solutions for B2B clients.
Experience within the high school and/or higher education industry.
5+ years of success in customer success, client experience, account management, or strategic consulting.
Proven track record of revenue growth and successful relationship management through strategic thinking, branding, and client enablement.
Consultative Approach: Ability to understand client goals and guide them toward strategic solutions.
Attention to Detail: Anticipate client needs and deliver tailored, flawless experiences.
Analytical Thinking: Strong grasp of data and how to use insights for business and client success.
Efficient Communication: Clear, empathetic, and professional communicator across all levels.
Professional Presence: Poised, confident, and articulate with excellent interpersonal skills.
Emotional Intelligence: Attuned to subtle cues, empathetic, and solutions-focused.
Discretion & Confidentiality: Trusted partner who manages sensitive information with integrity.
Relationship-Centric: Invested in building long-term partnerships with a value-first mindset.
Ambitious & Self-Driven: Motivated to innovate, improve, and grow in all aspects of your role.

Nice To Haves

An MBA or equivalent postgraduate degree in marketing or business.
Familiarity with high school counselling workflows and challenges.
Experience engaging directly with C-level education stakeholders.

Responsibilities

Partner closely with high school stakeholders (counsellors, teachers, IT teams, and leadership) to understand their goals and ensure BridgeU’s solutions align with their desired outcomes.
Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management, and other stakeholders.
Monitor and analyse client engagement data to proactively identify opportunities for improving ROI and delivering measurable results.
Regularly conduct business reviews to assess progress, showcase impact, and gather feedback.
Act as a trusted advisor by anticipating client needs and offering tailored solutions to drive retention and satisfaction.
Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance, and engineering.
Serve as the primary point of contact for high school clients, delivering fast and effective support.
Encourage deeper adoption of BridgeU’s platform by highlighting new features that address evolving needs.
Identify opportunities for account growth through client expansion into BridgeU’s broader product and service offerings.
Maintain accurate and up-to-date client records within the internal CRM system.
Log all interactions and key actions in a timely and consistent manner.
Deliver every client interaction with professionalism, empathy, and attention to detail.
Go above and beyond expectations, recognizing milestones and offering thoughtful, personalized solutions.
Handle complex challenges with calm, discretion, and client-first thinking.
Build long-term, trust-based relationships that position BridgeU as a strategic partner.
Foster loyalty by delivering consistent value across the customer journey.
Identify and support client advocates who are excited about BridgeU’s impact.
Elevate their voice within the broader community and education ecosystem.
Develop long-term client strategies to increase retention, expansion, and partnership value.
Use data to create and execute growth plans that align with client goals.
Present compelling proposals and strategic solutions with polish and credibility.
Build strong relationships with senior stakeholders, including principals and school heads.
Position BridgeU as the preferred platform and trusted partner among decision-makers.
Build compelling case studies and success stories that reflect the impact of BridgeU’s solutions.
Actively share user feedback and insight with internal teams to support product development and iteration.