Client Partner

Capgemini•New York, NY

6d•$141,546 - $203,155

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job DescriptionThe Group Client Delivery Partner (GCDP) is responsible for delivery within their client across all Capgemini entities and across all geographies – they are the single Capgemini delivery face towards the client’s top management. They act as an entrepreneur to drive our business and are able to shape their perimeter based on Capgemini and client requirements in order to deliver with high client satisfaction while maintaining high margins. They are responsible for ensuring long term value creation and mutual profitable growth by developing client intimacy and in-depth knowledge of the client application portfolio. They secure delivery quality, identifies potential business opportunities and collaborates with Client Executives to support business development alongside managing the client relationship, reviewing business critical contracts/engagements and managing risks via delivery capabilities. The GCDP is a trusted advisor to the client’s executives and uses that role to deploy the full Capgemini portfolio to their clients and is responsible for addressing CXO level escalations on delivery. They are also responsible for overall delivery profitability and productivity, establishing governance in their perimeter and ensures proper reporting.Job Description - Grade SpecificGroup Client Delivery Partner - Confirmed Delivery Executive with 5+ years of experience in the role, for a large/international client covering a large part of the Capgemini portfolio and containing One Capgemini contracts/engagementsCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com

Requirements

Bachelor's degree in Computer Science, Business, or related field (MBA preferred).
18+ years of experience in IT service delivery or client management roles with Insurance Domain.
Proven track record of managing large-scale IT engagements.
Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid).
Excellent communication, negotiation, and stakeholder management skills.
Certifications such as PMP, ITIL, or equivalent are a plus.

Nice To Haves

Experience with enterprise software implementations (e.g., ERP, CRM).
Familiarity with cloud platforms and digital transformation initiatives.
Ability to manage multiple client accounts and delivery streams simultaneously.

Responsibilities

Client Relationship Management• Act as the primary point of contact for client stakeholders.
Build and maintain strong, trust-based relationships with clients.
Understand client business goals and align delivery strategies accordingly.
Delivery Oversight• Oversee end-to-end delivery of IT services and solutions.
Ensure projects are delivered on time, within scope, and budget.
Monitor service performance and ensure SLAs are met or exceeded.
Business Development• Identify opportunities for upselling and cross-selling services.
Collaborate with sales and pre-sales teams to support new business initiatives.
Drive revenue growth through strategic account planning.
Governance & Reporting• Conduct regular governance meetings with clients.
Provide delivery status updates, risk assessments, and mitigation plans.
Ensure compliance with contractual obligations and internal policies.
Team Leadership• Coordinate with internal delivery teams, including project managers and technical leads.
Resolve escalations and ensure smooth communication across teams.
Promote a culture of continuous improvement and innovation.

Benefits

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief