Client Partner Executive, New Business

Nordic Healthcare Group (NHG)•Shaft, MD

9d•Remote

About The Position

Make a difference. Be happy. Grow your career. Client Partnership Executive (CPE) – New Accounts The Client Partnership Executive (CPE) is a trusted advisor and executive to Nordic’s valued clients: building strong relationships (both deep and wide), becoming a consistent on-site presence and representative of Nordic, providing responsive and high-quality customer service, prospecting and developing and adopting a dedicated focus to the expansion of Nordic services and solutions within new accounts. The CPE will also demonstrate Nordic’s maxims with enthusiasm, optimism and courage.

Requirements

15+ years' relevant business experience.
Bachelors degree, or equivalent experience, required.
10+ years’ client management and/or sales experience
5+ years’ experience in the healthcare market.
Proven professional services sales experience in healthcare preferred
Proven aptitude in Digital Health & Transformation, Performance Improvement, Managed Services and EHR/ERP services
Must demonstrate and embody Nordic’s maxims
Strong capability to originate, develop and close multi-offering, multi-year, enterprise level engagements exceeding $3M+ in TCV
Proven track record of achieving and/or exceeding annual targets
Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization
Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members
Proven success in customer service or account management, preferably in a professional services sales capacity
Experience successfully managing a set of clients, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews
Effective communication skills, both internally and with customers

Nice To Haves

Masters degree preferred

Responsibilities

Client Engagement Primary focus on supporting current long-term relationships for a select number (typically 4-10); serving as a trusted advisor to potential Nordic clients
Serving as the primary executive contact for clients (C-level, Vice President, and IT Directors)
Listening carefully to both marketplace and client’s needs and cross-selling Nordic’s services to develop solutions that successfully meet client’s expectations and needs
Analyzes and understands client business challenges, identifying and aligning solutions to those challenges
Engages and owns complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships
Ensuring accountability of client contract compliance
Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations
Leading and co-leading calls and onsite visits with clients to identify and develop opportunities
Traveling to sites and conferences to support existing relationships and foster new business opportunities and relationships
Sales Leadership Displays leadership skills that best represents Nordic both internally and externally
Demonstrating a high sense of urgency, ability to independently identify, develop, drive and manage complex opportunities through closing
Providing day-to-day management and Nordic team leadership, including responsibility for performance management
Developing relationships and partnering collaboratively across Nordic’s home office team to support the needs of the organization
Maintains accurate data regarding sales and opportunity activities in Salesforce
Partnering successfully with Nordic’s extended team on all aspects of strategic opportunities
Coordinating client engagement needs with other members of the Nordic team members
Speaking clearly to Nordic’s differentiators in the industry and to each of Nordic’s services and their value
Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests
Developing and managing a pipeline of opportunity to satisfy metrics
Representing Nordic at industry conferences and events
Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance