Client Operations Specialist

SPAR Inc.•Boca Raton, FL

3h•Onsite

About The Position

Client Operations Specialist About SPAR SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers across 10 countries. As we continue to grow, we’re expanding our Team with passionate professionals who are ready to make an impact. If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence—we want to hear from you! Why SPAR? Work Environment: In-office position based in Boca Raton, FL Competitive Pay: We recognize and reward your expertise Robust Benefits: Medical, Dental, Vision, Life Insurance & more Retirement Options: 401(k) and Roth plans to help you plan ahead Generous PTO: Maintain work-life balance with paid vacation and personal time Career Growth: Ongoing learning and development opportunities Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect The Client Operations Specialistt is responsible for overseeing all aspects of in-home furniture assembly and maintaining store presentation standards for seating and furniture categories. This role serves as a critical liaison between customers, store teams, corporate partners, and vendor partners (including SPAR), ensuring operational excellence and delivering exceptional customer experiences and driving sales through operational excellence. The position is vendor-funded and reports directly to client management.

Requirements

Strong organizational and analytical skills.
Excellent communication and interpersonal abilities.
Experience in retail operations, merchandising, or furniture assembly preferred.
Ability to work cross-functionally with internal and external stakeholders.
Expertise in data analysis and reporting tools.

Nice To Haves

2+ years of experience in retail operations, merchandising, or furniture assembly.
Experience conducting training or onboarding sessions.
Strong understanding of visual merchandising principles.
Expertise in Microsoft Office Suite (Excel, PowerPoint, Outlook, Power BI).
Ability to interpret and act on sales and inventory data.
Experience working with cross-functional teams including external partners.
Knowledge of safety standards and compliance related to furniture assembly.
Strong problem-solving skills and ability to manage multiple priorities.

Responsibilities

Monitor and document customer service issues, including lost sales, challenges, and resolutions.
Act as the primary point of contact bridging customers, stores, corporate teams, and SPAR.
Analyze all assembly sales data to identify market-specific needs and opportunities.
Support vendor-led training sessions for store associates on selling SPAR assembly services.
Provide actionable feedback to vendors on product design improvements based on assembly and customer service insights.
Develop training materials for assisted selling program.
Utilize SPARview data to identify opportunities for increasing product and assembly sales.
Collaborate with merchandising teams to enhance store layouts, signage, and display strategies for furniture categories.
Maintain consistent visual standards and address presentation gaps across stores.
Monitor inventory levels to support sales and minimize out-of-stock scenarios.
Manage clearance box stock, signage, and presentation processes for timely execution.
Coordinate onboarding of new SKUs, including signage, builds, and inventory planning.
Prepare and deliver presentations to leadership on assembly performance, store standards, and customer satisfaction.
Share best practices across stores to promote continuous improvement.
Collaborate with merchant and store operations teams to update Standard Operating Procedures (SOPs).
Identify cost-saving opportunities in assembly processes (tools, labor, packaging).
Recommend workflow improvements and resource optimization strategies.
Maintain and update the SPAR display master file.
Conduct time studies for current and new furniture builds.
Perform quality assurance checks on assembled furniture in stores.
Report recurring defects or safety issues to appropriate teams for resolution.
Participate in special projects, pilot programs, and vendor initiatives related to furniture assembly and presentation.